Support and Maintenance Website
Website or online store lifespan, performance and data preservation along with ensuring continuous user access and data security through support and maintenance services.
Support and Maintenance
Suitable for corporate and online store websites with medium traffic to ensure optimal performance and availability of information.
- Updating WordPress core, theme (if child theme exists) and original plugins.
- Monthly backups
- Monthly database optimization
- Site health check
- Automatic site scan and protection against brute force attacks and spam
- Site security scan and user login monitoring
- Uptime monitoring and resolving potential downtime.
- Handling one technical request per month.
Support and Maintenance
Suitable for corporate and online store websites with medium traffic to ensure optimal performance and availability of information.
- Updating WordPress core, theme (if child theme exists) and original plugins.
- Weekly backups
- Weekly database optimization
- Site health check
- Automatic site scan and protection against brute force attacks and spam
- Site security scan and user login monitoring
- Uptime monitoring and resolving potential downtime.
- Handling three technical requests per month.
Support and Maintenance
Suitable for online stores and high-traffic news portals to ensure optimal performance and availability of information.
- Updating WordPress core, theme (if child theme exists) and original plugins.
- Daily backups
- Weekly database optimization
- Site health check
- Automatic site scan and protection against brute force attacks and spam
- Site security scan and user login monitoring
- Uptime monitoring and resolving potential downtime.
- Handling five technical requests per month.
Advantages of Website Support
Website support and maintenance allow business owners to focus on growth and marketing without worrying about technical issues or unexpected problems.
When a website is managed by a professional team, potential errors and issues are identified and resolved faster, preventing downtime or user loss.
In addition, regular updates and security checks ensure that the website remains stable, reliable, and trustworthy for users.
Eitroz offers support and maintenance services in three levels: Economic, Standard, and Professional, tailored to different business needs.
This categorization ensures that every website, whether a small corporate site or a high-traffic online store, can benefit from professional services suited to its requirements and budget.
These plans not only bring order to website management but also save time and costs, giving website owners peace of mind that their online infrastructure is always in optimal condition.
Frequently Asked Questions
Support and maintenance increase the lifespan of a website, enhance security, prevent technical issues, and guarantee constant accessibility for users. Without these services, the site may experience slowdowns, errors, or even downtime.
The Economic plan is suitable for low-traffic websites and includes monthly backups and one issue fix per month. The Standard plan offers more features such as weekly backups and three issue fixes per month. The Professional plan is designed for high-traffic websites and includes daily backups, weekly optimization, and five issue fixes per month.
Technical issues such as WordPress errors, plugin conflicts, site speed problems, database errors, and security issues are covered. The number of fixes depends on the selected plan.
Yes, services such as security scans, user login monitoring, protection against brute force attacks and spam, and uptime monitoring are provided to strengthen security. Although 100% security cannot be guaranteed, the risk of hacking is minimized.
Updates include the WordPress core, theme (if child theme exists), and original plugins. This ensures the website remains up-to-date, faster, and more secure.
With uptime monitoring, the support team is immediately notified when the site goes down and works to identify and resolve the issue as quickly as possible to minimize downtime.
All plans are available on a monthly, quarterly, or semi-annual basis. Longer-term contracts are usually more cost-effective.
Yes, you can upgrade your Economic plan to Standard or Professional at any time to benefit from additional features and services.